Privacy Policy

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We are Yoga Crowd, S.L. and we treat your personal data responsibly and we are responsible for how we use and protect it.

At Yoga Crowd we use your data (obtained “online” or in person) to manage your user, client and/or member profile for the purchase of products or services, answer your questions and/or if you wish, send you our communications.

When you use our website, make a purchase in our online store, register as a member, we need this data to execute the contract you accept.

We will only share your data with service providers who help or support us in our activities.

You have the right to access, rectify or delete your personal data.

Below, you can read our full Privacy Policy to understand in detail the use we will make of your personal data and the rights

BEFORE YOU START…

In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our clients and users, regardless of the channel or medium (online or in person) that you use to interact with us.

If you want information about how we use cookies and other similar devices that may be installed on the terminals of our clients and users, we recommend that you consult the Privacy Policy.

We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data:

We permanently make all the information available to you in this Privacy Policy that you can consult when you deem it appropriate and in addition,

You will also find information about each treatment of your personal data as you interact with us.

Some names that we will use in this Privacy and Cookies Policy:

When we talk about our Platform, we will generally refer to any of the digital or in-person channels or media that you have used to interact with us. The main ones are:

Our Website.
Contact by email or phone

1. WHO IS THE CONTROLLER OF YOUR DATA?

The controllers of your data are:

▪ Yoga Crowd S.L., a company that currently operates in Spain the sale of Yoga Crowd brand products (hereinafter, “Yoga Crowd”):

Postal address: Cami Serra 8, registered in the Commercial Registry of …………., Volume ……….., General Section, Folio ………, Sheet ……….., and NIF ………….., with telephone number ………………. and email info@yoga-crowd.com

In other words, Yoga Crowd (hereinafter, “We”), is the Data Controller. This means that we are responsible for processing and protecting your personal data.

2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

Depending on the products, services or functionalities that you wish to enjoy at any given time, we will need to process some data or others, which in general will be, as the case may be, the following:

your identification data (for example, your name, surname, image, language and country from which you interact with us, contact information, etc.);
economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
connection, geolocation and navigation data (for example, location data, device identification number or advertising ID);
commercial information (for example, if you are subscribed to our newsletter),
data about your tastes and preferences.

Please remember that when we ask you to fill in your personal data to give you access to a feature or service on the Platform, we will mark some fields as mandatory, since these are data that we need in order to provide you with the service or give you access to the feature in question. Please bear in mind that if you decide not to provide us with this data, you may not be able to complete your registration as a user or you may not be able to enjoy these services or features.

In other cases, we may obtain information passively by using tracking tools, such as browser cookies or other similar technologies on our Platform or from the communications we send you. In such cases, we will only process your data in relation to that feature or service, in accordance with the provisions of this Privacy and Cookies Policy.

In such cases, we will only process your data in relation to that feature or service, in accordance with the provisions of this Privacy and Cookies Policy.

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

Purpose 1: To manage your registration as a user of the Platform

In case you decide to register as a user of the Platform, we will process your personal data for the following purposes:

As a user of our Platform, we need to process your data to identify you as a user of the Platform and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us.

We inform you that the data we collect about your activity, obtained through the different channels of the Platform, and which include your purchases, will remain linked to your account so that all the information can be accessed at once.

You have the option of using access or login through a social network or other partner that enables this service (social login) when it is available on our login screen, either to link the login to your account or by registering a new one. In that case, your login credentials, as well as your name and email/phone number (you may need to authorize it), will be imported from your social network or partner account. By using this login option, these third parties may send us certain additional information from your public profile, such as: your name, gender, approximate age or profile photo, in accordance with the terms of use of the social network/collaborator, which we recommend that you read carefully. Unless you give us your authorization, we will not retain this additional data. Likewise, the use of this functionality may imply that you provide certain information about your activity to the social network or the collaborator. In any case, we recommend that you review your privacy settings and the privacy policies of the collaborator or social network to find out how these third parties treat your data.

Purpose 2: For the development, fulfillment and execution of the contract of sale or services that you have contracted with Us on the Platform

This purpose includes the processing of your data mainly to:

Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including the sending of quality surveys on the products or services provided.
Manage the payment of the products you buy, regardless of the payment method used. For example:

If when purchasing any of our products through the Web or the App, you choose to activate the functionality of saving your payment details and your shipping address for future purchases, we need to process the data indicated for the activation and development of said functionality. Consent to activate this functionality allows your payment details to appear automatically completed in subsequent purchases so that you do not have to re-enter them in each new process, and they will be deemed valid and current for subsequent purchases. You can modify or delete your payment details at any time through the section corresponding to payment information, either in your registered user account on the Web or in the My Account section of the App.

If the App functionality to pay for your in-person purchases is available, and you decide to use it, we will need to process your data to activate it so that you can begin making your purchases in the Physical Stores enabled for this purpose.

Activate the necessary mechanisms to prevent and detect unauthorized uses of the Platform (for example, during the purchase or return processes), as well as potential fraud against you or us. If we consider that the operation may be fraudulent or we detect abnormal behavior that indicates an attempt at fraudulent use of our functionalities, products or services, this process may have consequences such as blocking the transaction or deleting your user account.

Manage possible changes or returns once you have made a purchase and manage requests for information about the availability of garments, reservations of products through the Platform, depending on whether these options are available at any given time.

Purpose 3: To respond to requests or queries that you make through the Customer Service channels

We only process the personal data that is strictly necessary to manage or resolve your request or query.

If available, and you choose to communicate with Customer Support through a social network or other partner’s chat service, some of your data, such as your name or username, will be imported from your social network or partner account. Please also note that any data you enter into this service will be available to your social network or partner and will be subject to their respective privacy policies. We therefore recommend that you review your privacy settings and read the social network or partner’s privacy policy for details.

detailed information about the use they make of your personal data when using their services.

Purpose 4: For marketing purposes

This purpose includes the processing of your data mainly to:

Personalize the services we offer you and to be able to make recommendations based on your interaction with us through the Platform and the analysis of your user profile (for example, based on your purchase and browsing history).

To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as email or SMS). Likewise, we may send you this information through push notifications if you have activated them on your device.

Therefore, keep in mind that this data processing involves the analysis of your user or customer profile to determine what your preferences are and therefore which products and services may best fit your style when sending you information. For example, based on your purchase and browsing history (i.e. based on the items you have clicked on), we will make suggestions about products that we think may interest you and, if you are a registered user, we will provide you with the “cart recovery” functionality.

Show you advertising on the Internet that you may see when you browse websites and apps, for example, on social networks. The advertising you see may be shown randomly, but sometimes it is advertising that may be related to your purchase history, preferences and browsing.
If you use social networks, we may provide certain data to the companies with which we collaborate so that they, as joint controllers, can show you advertisements of our brand and, in general, offer you and users like you advertisements that are related to your profile on these social networks. If you want information about the use of your data and the operation of advertisements on these social networks, we recommend that you review the information about your privacy on the social networks in which you participate.

Carry out promotional actions (for example, to run contests or send your list of saved items to the email address you provide). By participating in a promotional action, you authorize us to process the data you provide us with based on each promotional action and to communicate them through various means such as social networks or on the Platform itself. For each promotional action in which you participate, you will have available the legal bases where we will provide you with more detailed information about the processing of your data.

Purpose 5: Usability and quality analysis to improve our services

If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and with the actions we carry out on other websites and apps, in order to improve our services.

Likewise, we sometimes carry out quality actions and surveys aimed at finding out the level of satisfaction of our clients and users and detecting those areas in which we can improve.

3. WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

Purpose 1: Manage your registration as a user of the Platform

The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, since otherwise we would not be able to manage your registration.

We consider that we have a legitimate interest in linking your purchases and the data we collect about your activity through the different channels of the Platform to your account.

In the event that you choose to use access or login through a social network, the reason why we are authorized to process your data is the consent you give when authorizing the transfer of your data from the social network.

Purpose 2: Development, fulfillment and execution of the contract of sale or services

The processing of your data is necessary for the execution of the contract of sale or provision of services that binds us to you.

It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us to do so, such as the storage of payment data for future purchases or to offer you the functions

Purposes of Coming Soon/Back Soon, where these functions are available. In these cases, the basis on which we process your data is your own consent. In addition, we process your location data when you give us your consent, to offer you specific services through the App when you visit some of our Physical Stores.

We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud or fraudulent use when you use the Platform, for example, when making a purchase or return. We understand that the processing of this data is positive for all parties: for you, since it allows us to put measures in place to protect you against attempted fraud by third parties; for Us, because it allows us to prevent misuse of the Platform; for all our customers and society, because it also protects their interest in ensuring that fraudulent activities are discouraged and detected when they occur.

Purpose 3: Customer Service

We consider that we have a legitimate interest to respond to the requests or queries that you raise with us through the various existing means of contact. We understand that the processing of this data is also beneficial to you as it allows us to be able to serve you adequately and resolve any queries you may have.

When you contact us, in particular, to manage incidents related to your order or the product/service purchased through the Platform, the processing is necessary for the execution of the sales contract.

When your query is related to the exercise of the rights about which we inform you below, or to claims related to our products or services, what legitimises us to process your data is compliance with legal obligations on our part.

Purpose 4: Marketing

The legitimate basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalised information through various means, when you authorise the sending of push notifications on your mobile device, or when you accept the legal bases for participating in a promotional action or for publishing your photographs on the Platform or on our social media channels.

In order to offer you personalized information or services, either on our Platform or on that of third parties, and to commit to improving the data, we consider that we have a legitimate interest in profiling the information we have about you (such as your browsing habits, preferences or purchase history) and the personal data you have provided us with, such as age range or language, since we understand that the processing of this data is also beneficial for you because it allows you to improve your experience as a user and access information according to your preferences.

Purpose 5: Usability and quality analysis

We consider that we have a legitimate interest in analyzing the usability of the Platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.

4. HOW LONG WILL WE KEEP YOUR DATA?

The retention period of your data will depend on the purposes for which we process them, as explained below:

Managing your registration as a user of the Platform

We will process your data for as long as you remain a registered user (i.e., until you decide to unsubscribe).

Development, fulfillment and execution of the sales or services contract
We will process your data for the time necessary to manage the purchase of the products or services you have acquired, including possible returns, complaints or claims associated with the purchase of the particular product or service.

On some occasions, we will only process the data until the time you decide, as is the case of the payment data that you have asked us to store for possible future purchases (if this functionality is available).

Customer Service
We will process your data for as long as necessary to attend to your request or petition.

Marketing
We will process your data until you unsubscribe or cancel your subscription to the newsletter.

We will also show you personalized ads until you change your device, browser or cookie settings, which will revoke your permission.

If you participate in promotional actions, we will retain your data for a period of six (6) months from the end of the action.

Usability and quality analysis
We will process your data punctually during the time in which we proceed to carry out a specific quality action or survey or until you annul it.

We will process your browsing data.

Regardless of whether we process your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected for the time in which responsibilities may arise from the processing, in compliance with the regulations in force at any given time. Once the possible actions in each case expire, we will proceed to delete the personal data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES? In order to fulfil the purposes set out in this Privacy Policy, we need to give access to your personal data to third parties who support us in the services we offer you, namely: financial entities, fraud detection and prevention entities, technological and analytical service providers, providers and collaborators of logistics, transport and delivery services or their associated establishments, providers of services related to customer service, providers and collaborators of services related to marketing and advertising, such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.

For service efficiency, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union. In such cases, we inform you that we transfer your data with appropriate guarantees and always maintaining the security of your data, since we use the most appropriate tools for the international transfer of data, such as the Standard Contractual Clauses or any other relevant complementary measure. You can consult the content of the Standard Contractual Clauses at the following link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

In order to fulfil the purposes set out in this Privacy Policy, we need to give access to your personal data to third parties who support us in the services we offer you, namely: financial entities, fraud detection and prevention entities, technological and analytical service providers, providers and collaborators of logistics, transport and delivery services or their associated establishments, providers of services related to customer service, providers and collaborators of services related to marketing and advertising, such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.

6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

We undertake to respect the confidentiality of your personal data and to guarantee the exercise of your rights. You can exercise them free of charge by writing us an email to our address info@yoga-crowd.com, simply indicating the reason for your request and the right you wish to exercise. If we consider it necessary to identify you, we may request a copy of a document proving your identity.

We may also offer you the possibility of exercising your rights and setting your privacy preferences when using some of our services or by making specific channels available to you within our Platform.

In particular, regardless of the purpose or legal basis under which we process your data, you have the right to:

Ask us for access to the data we have about you. We remind you that if you are a registered user on the Platform, you can also consult this information in the section corresponding to your personal data.
Ask us to rectify the data we already have. Remember that if you are a registered user on the Platform, you can also access the section corresponding to your personal data in your account to modify or update your personal data.

In any case, please note that by actively providing us with your personal data by any means, you guarantee that they are true and accurate and you undertake to notify us of any changes or modifications to them. Any loss or damage caused to the Platform or to the person responsible for the Platform or to any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not that of third parties, except as permitted in this Privacy and Cookies Policy.
Ask us to Delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have the legitimacy to do so.

Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep them beyond the time necessary when you may need it.

If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2, where we explain for what purposes we process your data.

If you do not want information to be sent to third parties to show you ads, you have several means, such as changing preferences on your device, browser or cookie settings, reviewing the privacy policy and settings of the social networks on which you have a profile or sending us an email with your request to the address mentioned above.

When our legitimacy for processing your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, whenever technically possible.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to object to the processing of your data.

Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides-idphp.php).

7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?

We offer functionalities or services that require us to process the personal data of a third party that you, as a user or customer, provide to us, such as for the activation and sending of the Gift Card or the management of the Gift Ticket request (where these functions are available) or when you authorize a third party to collect an order in our stores or associated establishments. If you provide us with personal data of third parties or if it is necessary for us to request it from them to collect an order on your behalf, you guarantee that you have informed them about the purposes and the way in which we need to process their personal data.

If a third party has provided us with your data or you have provided it yourself as a result of a functionality or service requested by one of our users, we will use it to manage the functionality or service being developed in each case, within the purposes set out in this Privacy and Cookies Policy, a link to which we usually include in our communications.

8. CHANGES TO THE PRIVACY AND COOKIES POLICY

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do so, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them and, if applicable, object to or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or we introduce any interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our Website and our App.

9. INFORMATION ABOUT COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with Us and, in certain cases, to be able to monitor your browsing habits.

to show you advertising based on your browsing habits. Please read our Cookie Policy to learn more about the cookies and similar devices we use, their purpose and how to manage your preferences, as well as other information of interest.